FAQs

1. How can I contact you?

You can contact us by sending an email to neogroomofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Do you offer refunds on products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and the destination. On average, it takes about 7-20 business days for orders to be delivered. Please note that due to the current global situation, there may be some delays beyond our control.

5. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

6. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

7. Are your products safe to use?

Yes, all our products go through rigorous quality control to ensure they meet safety standards. We only work with reputable suppliers who prioritize the safety and well-being of our customers.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or duties imposed by the destination country. It is the customer's responsibility to be aware of and cover any additional charges.

9. Can I cancel or change my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee that changes or cancellations can be made. However, if you need to make any changes, please contact us immediately, and we will do our best to assist you.

10. Are your products suitable for all skin types?

While our products are designed to be safe and effective for most skin types, individual reactions may vary. We recommend checking the product descriptions and ingredients for any specific concerns or allergies. If you have sensitive skin or any pre-existing skin conditions, we advise consulting with a dermatologist before using any new products.